Shipping & Production
CUSTOM WORK
Shipping costs
Shipping is calculated based on the order's weight, dimensions, and destination.
*Please ensure the correct shipping option is selected otherwise goods will not be processed until remaining funds have been confirmed
Custom pickups
While we primarily operate online, local pickups may be arranged on a case-by-case basis, though this is not guaranteed please let us know in advance to final production *Note: only considered with bulk order of 20+
Production time
Our standard turnaround is 5-14 business days for custom work, commencing after the required deposit is received and design mockups are formally approved. This can vary depending on complexity and volume, if extension is needed it will be expressed during processing
ONLINE MERCH
Shipping & pick ups
Local pickup is not available for these items. Shipping is calculated based on the order's weight, dimensions, and destination.
*Please ensure the correct shipping option is selected otherwise goods will not be processed until remaining funds have been confirmed
International
You will receive a shipping confirmation email with your tracking number once your order is dispatched.
Please be aware that international shipments may be subject to customs duties, import taxes, or VAT fees, which are the responsibility of the recipient. Stunna Custom Prints is not liable for these additional charges.
ETA
Please allow 2-10 business days for order preparation before shipment.
GENERAL
Tracking Your Order: Use your tracking number on the NZ Post website: https://www.nzpost.co.nz/tools/tracking. If you encounter issues, first double-check the number. For further assistance, you must contact NZ Post directly. If you have lost your tracking number, please notify us for a re-send.
Shipping & Liability:
Delivery timeframes begin once the order is released to the carrier.
We cannot be held responsible for lost, stolen, or damaged packages once they have been shipped.
Faulty Items:
For issues with incorrect or faulty items, please refer to our comprehensive
Returns and Exchange Policy.
Policy Compliance
We reserve the right to cancel or terminate any order if a customer fails to comply with our stated policies and Terms & Conditions. Non-compliance may result in the refusal of service and the removal of associated user information without notice.